Terms & Conditions

1. General

1.1. These Terms & Conditions apply to all users of the Home Supply Organisation website and all purchases made through our e-commerce platform.

1.2. Home Supply Organisation reserves the right to amend these Terms & Conditions at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review these terms regularly.

 

2. Products and Availability

2.1. All products displayed on our website are subject to availability. We strive to ensure that all information, including descriptions, pricing, and images, is accurate and up-to-date. However, errors may occasionally occur.

2.2. In the event that a product you have ordered is out of stock or unavailable, we will notify you as soon as possible and offer a refund or an alternative product.

 

3. Pricing

3.1. All prices listed on the Home Supply Organisation website are in South African Rand (ZAR) and include VAT unless otherwise specified.

3.2. Prices are subject to change without notice, but such changes will not affect orders that have already been placed and confirmed.

3.3. The total cost of your order, including any applicable shipping fees, will be displayed at checkout before you complete your purchase.

 

4. Payment

4.1. Payment must be made in full at the time of order via our secure online payment gateway.

4.2. We accept various forms of payment, including credit/debit cards and electronic bank transfers. All transactions are encrypted for your protection.

 

5. Shipping and Delivery

5.1. Orders are processed within 7 working days of payment receipt and are delivered within 7 days thereafter.

5.2. Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order.

5.3. Home Supply Organisation cannot be held responsible for delays in delivery due to circumstances beyond our control.

 

6. Returns and Refunds

6.1. If you are not satisfied with your purchase, you may return it within 14 days for a refund, provided the item is in its original condition and packaging.

6.2. If a product is found to be damaged or faulty, please contact us immediately. We will arrange for a replacement, repair, or refund based on the situation.

6.3. Home Supply Organisation reserves the right to charge a 10% administration fee for returns that incur significant administrative expenses.

 

7. Intellectual Property

7.1. All content on the Home Supply Organisation website, including text, images, logos, and design, is the property of Home Supply Organisation and is protected by copyright and other intellectual property laws.

7.2. You may not reproduce, distribute, or otherwise use any content from our website without our express written permission.

 

8. Privacy Policy

8.1. Home Supply Organisation is committed to protecting your privacy. Any personal information collected through our website is used solely for processing your orders and improving your shopping experience.

8.2. We will not share your personal information with third parties unless required by law or necessary to fulfill your order.

 

9. Limitation of Liability

9.1. Home Supply Organisation is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or the purchase of our products.

9.2. Our liability is limited to the total value of the order in question.

 

10. Governing Law

10.1. These Terms & Conditions are governed by the laws of the Republic of South Africa.

10.2. Any disputes arising from the use of our website or the purchase of our products will be subject to the exclusive jurisdiction of the South African courts.

 

11. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us at:

 

Email: hso@hso.co.za

Telephone: 011 234 2240 / 082 674 6305